Refund policy

At Lumie Ave, we want you to love your order 🤍
Because our products are worn directly on the skin, all grip sock purchases are final sale and we do not accept returns or exchanges for hygiene and safety reasons.

Please double-check your shipping address and order details before completing checkout, as we’re unable to make changes once an order has been processed.

Damaged or Incorrect Items

We carefully inspect every order before it ships, but mistakes can happen. If your item arrives damaged or you received the wrong product, we’ll make it right.

Please contact us within 5 days of delivery here with:

• Your order number

• A photo of the item

• A brief description of the issue

If approved, we’ll send a replacement at no additional cost.

Lost or Stolen Packages

Once your package is handed to the carrier, it becomes the responsibility of the shipping provider. Lumie Ave is not responsible for lost, stolen, or delayed packages. If your tracking shows delivered but you cannot locate your package, we recommend contacting your local carrier directly.